Privacy Policy | Lucky Block Casino

Information we may collect

To provide online casino services, Lucky Block Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. We seek to collect information that is reasonably needed for these purposes.

Account and contact information

When you register or communicate with us, we may receive details such as your name, date of birth, country or region, username, account details and contact information. We may also record your preferences, requests and communications with our customer support team. This information helps us create and administer your account, provide assistance and communicate important service messages.

Identity and verification information

Where verification is required, we may ask for information or documents used to confirm identity, age, location or other account details. These may include identity documents, proof of address or information needed to understand the source and use of funds. Verification information helps protect players, prevent impersonation and support anti-fraud, anti-money-laundering and responsible gambling processes.

Payment and transaction information

We may record deposits, withdrawals, wagers, wins, losses, payment method details, transaction references and related account activity. Payment providers may process some payment information directly under their own privacy terms. We use transaction records to operate the account, process payments, answer queries, detect unusual activity, resolve disputes and meet applicable legal and compliance requirements.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, and information about how features are used. This information can help us keep the website secure, maintain performance, investigate faults, understand general usage and improve the player experience.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud prevention services, analytics providers or other service partners. We may also receive information when you contact us, report a problem or interact with a communication from us. Information from these sources is used for legitimate account, security, service and compliance purposes.

How we use and share information

Personal information may be used for the following purposes, depending on the circumstances and the permissions or choices available to you:

To create, maintain and administer your Lucky Block Casino account.
To provide casino services, process account activity and respond to support requests.
To complete identity, age, location, security and verification checks.
To process deposits, withdrawals and other payment-related activity.
To identify suspicious, fraudulent, unauthorised or potentially harmful activity.
To support responsible gambling processes and help maintain a safer playing environment.
To comply with legal, regulatory, court, taxation, accounting and record-keeping obligations that apply to the service.
To communicate with you about account activity, security matters, service changes and important notices.
To personalise, monitor, test and improve website features and services.
To analyse general trends, troubleshoot technical issues and protect the website, systems and players.
To investigate complaints, disputes and suspected breaches of applicable terms or policies.

We may use personal information where it is needed to provide a service you request, protect the security and integrity of the platform, comply with an obligation, or where there is another lawful basis for doing so. Where marketing choices are available, you can decide whether to receive promotional communications. Service and security messages may still be sent when they are necessary to manage your account or provide important information.

Sharing information with service providers

Information may be shared with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, analytics, communications, security or professional services. They should receive only information that is reasonably required for their work and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, protect the rights or safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or protect the website and its systems. If information is transferred or accessed across borders, we seek to use appropriate safeguards and handle it in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device. They may be used to keep you signed in, remember selected settings, support security, measure website performance, understand how pages are used and improve relevant content or communications. Some cookies may be placed by service providers working on the website.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If you disable cookies, certain website features may not work correctly, and account or security functions may be affected.

Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication, secure communications and procedures for handling security incidents. No website, network or electronic storage method can be guaranteed to be completely secure, so players should protect their account credentials and avoid sharing passwords or access codes.

Retention

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily remove every record immediately. We may retain information needed to prevent repeat fraud, resolve disputes, demonstrate compliance, complete financial records or respond to lawful requests. Retained information remains subject to suitable protection and is not used for unrelated purposes where this is not permitted.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information where there is no valid reason for continued retention, and objecting to or restricting certain processing. You may also withdraw consent for marketing communications at any time.

Making a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@luckyblockcasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, especially where the information is sensitive or disclosure could affect account security.

Access: ask for information about the personal data we hold and, where appropriate, a copy of that information.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details.
Deletion: ask us to remove personal information where it is no longer needed or where another valid ground for deletion applies.
Marketing consent: withdraw permission for promotional messages by contacting support@luckyblockcasino.top or using an unsubscribe option included in a marketing message.

A request may be refused, limited or delayed where this is allowed or required, including when information must be retained for legal, security, fraud prevention or dispute-related reasons. If we cannot complete a request in full, we will aim to explain the relevant reason. You can also update certain account information through available account settings, where those functions are provided.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. We encourage players to review this page periodically. Where a change is significant, we may provide additional notice through the website or another appropriate communication channel.

If you have questions about this Privacy Policy or how your information is handled, please contact support@luckyblockcasino.top. We will review privacy enquiries and data requests in accordance with applicable requirements and the information available to us.